Managed Services

Utilize Proactive Health and Monitoring with the Experts

The health of your network is important. Network Center Communications (NCC) takes a proactive rather than reactive approach in maintaining your network. Our TEAM (technology enhancement and maintenance) agreements provide all the tools needed to keep your network up and running, cleanly and smoothly.

Help Desk Support

  • Workstation troubleshooting and triage
  • Support for Windows based desktops and supported applications
  • Support for customer/vertical applications with supported documentation
  • Network/Internet connectivity issues
  • Desktop peripheral hardware (non-hardware issues)
  • Use of Remote Control to resolve issues
  • Escalation
  • Server based password resets
  • User add, moves, changes in Active Directory
  • User Admin of MS Exchange or hosted email applications
  • Firewall troubleshooting
  • Server Diagnostice and troubleshooting
  • Citrix server support

Network Monitoring

  • ProActive Solution Measuring the Health of your Network
  • Ability to solve problems before they occur
  • Set thresholds based on performance
  • Ability to automatically notify/email staff when potential problems occur
  • Develop reporting on what hardware is attached to the network
  • Develop reporting on what software is within the network and what patches were applied.
  • Develop reporting on Site Performance, most utilized devices
  • Show current status on CPU utilization

Off site data backup

  • Local continuous real-time data backup
  • Hands-free offsite backup
  • Instant data recovery and file versions
  • Robust Data Management Tools
  • Seamless support for databases and applications
  • Remote administration
  • Bare metal recovery BMR
  • Local Archiving
  • Central Management

Intrusion Detection

  • Real-time gateway and anti-virus engine
  • Dynamic spyware protection
  • Powerful intrusion prevention
  • Dynamically updated signature database
  • Comprehensive content filtering
  • Website ratings cached locally
  • Dynamically rate pages
  • Comprehensive set of graphical reports
  • Software and firmware update and upgrades

Partner Programs

  • Full 1 year parts and labor equipment warranty
  • Free unlimited training
  • Free software upgrades
  • Priority service for adds, moves and changes
  • Priority place in Queue
  • Waiver of no trouble found tickets
  • Annual analysis of connectivity charges
  • Guarantee of Inventory on Hand
  • Annual preventive maintenance visit

Block Time

  • Take advantage of block time when on a TEAM agreement
  • Discounted labor rates when on a TEAM agreement
  • Labor can be used for any of our services not just data services